Shipping policy

SHIPPING POLICY

Thank you for choosing VitOptics. This Shipping Policy explains how orders are processed, prepared, and shipped.

ORDER PROCESSING

VitOptics daily supplement packs may be personalized based on your quiz submission, profile information, selected formulas, and available fulfillment options.

Because personalized packs may require review, preparation, and fulfillment before shipment, processing times may vary. Orders are generally processed after payment is accepted and the order details are confirmed.

If additional information is needed to complete or review your order, we may contact you by email.

FULFILLMENT

VitOptics prepares each order according to the order details, selected pack, and available fulfillment process.

Personalized packs may be prepared after your order is submitted and accepted. Once an order has been processed or sent to fulfillment, we may be unable to cancel or change it.

SHIPPING TIMES

Shipping times shown at checkout or provided after ordering are estimates only and are not guaranteed. Actual delivery times may vary based on order processing, fulfillment timing, carrier delays, weather, holidays, supply availability, destination, and other factors outside our control.

You will receive shipping or tracking information when available.

SHIPPING RATES

Shipping rates, if applicable, will be shown at checkout before you complete your purchase.

Shipping costs may vary based on location, order type, subscription status, fulfillment method, promotions, or carrier rates.

SHIPPING DESTINATIONS

VitOptics currently ships only to locations made available at checkout. We may update our shipping destinations over time.

If your address is not eligible for shipping at checkout, we may be unable to fulfill your order.

ADDRESS ACCURACY

You are responsible for providing a complete, accurate, and deliverable shipping address.

VitOptics is not responsible for orders delayed, returned, lost, or undeliverable because of an incorrect or incomplete address provided at checkout.

If you notice an address error, contact us immediately at support@vitoptics.com. We will do our best to help, but we may not be able to update an address once an order has been processed, sent to fulfillment, or shipped.

LOST, DELAYED, OR DAMAGED SHIPMENTS

If your order appears to be lost, delayed, damaged, or marked delivered but not received, contact us at support@vitoptics.com.

Please include your order number, the email address used for the order, tracking information if available, and a description of the issue. For damaged shipments, please include photos of the product and packaging when possible.

We will review the issue and work with you to determine the appropriate next step.

SUBSCRIPTION ORDERS

If you purchase a subscription, you are responsible for keeping your shipping address and contact information up to date before each renewal order is processed.

Changes to your shipping address, subscription, or profile should be made before the next order is processed. Once a subscription order has been processed or sent to fulfillment, we may be unable to cancel, change, or redirect it.

QUESTIONS

If you have questions about shipping, delivery, or your order, contact us at:

VitOptics
Email: support@vitoptics.com